Client Support & Business Continuity

Adapt. Evolve. Thrive.

Our world has changed…so have our solutions. We’ve adapted to a new normal, but simply adapting isn’t good enough. Through innovative engineering and a reimagined vision of what our new digital future looks like, Diversified continues to partner with clients to deliver technology solutions that will help you not only adapt to today’s environment but evolve and thrive for years to come.

As part of our commitment to helping you achieve your business objectives, we’ve pulled together a summary of additional resources to support public health and safety with continuous updates as new resources become available.

Together, we will…ADAPT. EVOLVE. THRIVE.

DIVERSIFIED RESOURCES

VitalSign

A body temperature check kiosk that supports health and safety. Includes Diversified Managed Services for maximum reliability and support.

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ONLINE EVENT CONSULTING

Expert Guidance To Deploy Effective Video Webinars and Meetings

Are you planning to host an online event with remote presenters and attendees? We understand that the world of streaming and virtual participation can be overwhelming. Our Online Event Consulting service provides expert guidance throughout the entire process to enable exceptional results in deploying effective video webinars and meetings.

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WORK @ HOME BUNDLES

Technology for Remote Working and Staying Connected

Work from home more efficiently with the right technology to support your home office audio and video collaboration needs. Diversified has developed 4 home office solutions to assist in supporting you.

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PARTNER RESOURCES

CogniPoint

Real-time Workplace Analytics

Helps organizations deploy an effective social distancing policy by tracking crucial factors such as:

A real-time count of people and density in each space
Distance between occupants
Movement between zones
Implementation of hygiene measures

Teleportivity

Remote Concierge / Help Desk

A cloud-hosted software program which eliminates the need for in-person contact to virtually connecting people.

Welcome Space™puts your associates where they need to be, when they need to be there to meet, greet and even guide guests through your facility.
Support Space™puts meeting room support in the palm of your hand, connecting you instantly to a live support contact or even Diversified’s service team by simply scanning a posted code with your smartphone.

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ONLINE EVENT CONSULTING

Expert Guidance To Deploy Effective Video Webinars and Meetings

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WORK @ HOME BUNDLES

Technology for Remote Working and Staying Connected

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Cisco WebEx

Helping existing clients enable a much larger number of remote workers by temporarily expanding their usage at no additional cost. Providing free 90-day licenses for businesses who are not WebEx clients. Expanded capabilities include:

Unlimited usage (no time restrictions)
Support for up to 100 participants
Offers toll dial-in (in addition to existing VoIP capabilities)

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Zoom

For free users in China, Zoom has lifted the 40-minute time limit on meetings with more than two participants.
Scheduling informational sessions and on-demand resources so anyone can learn how to use the Zoom platform with ease — and at their convenience.

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Mediasite by Sonic Foundry

Mediasite scales quickly to accommodate your new viewership and storage needs. Fast-track your virtual environment with discounted quick-start packages that include:

Free unlimited personal capture software licenses to record or upload video
1,000 hours of content in Mediasite Video Cloud
One hour with a Mediasite expert to get you up and running quickly
Free Zoom Marketplace integration

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Microsoft Teams

Options for individuals and organizations to quickly deploy the Teams collaboration platform include:

For individuals, either add teams to your existing Office 365 or signup for the freemium version of Teams
For businesses and government, signup for free Office 365 E1 for 6 months to gain access to Teams
For education institutions, signup for the free version, Office 365 A1

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Google Hangouts Meet

Google is offering free access to their advanced Hangouts Meet video-conferencing capabilities to all G Suite and G Suite for Education clients globally including:

Larger meetings, for up to 250 participants per call
Live streaming for up to 100,000 viewers within a domain
The ability to record meetings and save them to Google Drive

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Lifesize

Empowering organizations to enable their entire workforce to work from the safety of their homes. For the next 6 months, they are offering their premium video meeting solution free of charge. This offer includes:

Unlimited hosts – Every associate has the ability to work remotely
Unlimited meetings – Come together as frequently as needed
Unlimited call duration – Talk for as long as it takes to get the job done

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ANNOUNCEMENTS

As always, we are grateful for the partnership we have built, and during this difficult time of uncertainty, we will work through these challenges together and continue the path to success. We are available to help answer your questions and assist in deploying systems as required.

The health and safety of our associates, clients, and third-party personnel is our top priority, so we have issued guidance in several key areas.

RETURN TO WORK ROADMAP

As local governments begin to lift or relax their stay at home orders, our workforce will start returning to the office. While we are looking forward to seeing our colleagues again, our number one priority is ensuring that we’re bringing our teams back to work safely. Safety is part of our Diversified DNA and our highest priority. In order to ensure the health and wellness of our teams around the globe as we start venturing into our “new normal,” we’ve outlined a strategic Return to Work Roadmap.

Need help making these solutions effective for your organization? Contact us today for support.