GLOBAL SERVICES

Empowering Connection Through a Global Ecosystem of Innovative Technology Managed Services

Technology can be a powerful tool capable of empowering human connection—by removing the distance, delivering a message, powering business, even saving lives. At Diversified, we know there’s a lot at stake. Your users just expect the technology to work, yet the requirements for facilities, operations, marketing and IT are bigger and more complex than ever before.

We understand your need to demonstrate the value of next gen technology solutions to key stakeholders. However, to remain competitive in the marketplace, you need to focus on your core business while maintaining that technology infrastructure. That’s where we come in—a single point of contact for all your technology needs who has your back every step of the way.

Flexible & Dependable Support

Diversified not only provides the subject matter experts and professional services methodology required for success and technology adoption but also, follow the sun operations for remote support and dispatch via our 24/7 Global Service Center and five regional network operation centers located across the world.

Even more importantly, our Global Services are powered by IT Service Management™ (ITSM) and IT Infrastructure Library™ (ITIL) service delivery supply chain best practices—meaning you can rest assured your experience will be reliable and consistent no matter where you may be located.

Areas of Expertise

Broadcast/Production Media Networks
Command & Control Applications
Consultancy – Business Management and Technology
Cybersecurity
Digital Signage & IPTV
Electronic Security
Enterprise Networking
Internet of Things (IoT)
Media Workflow
Unified Communication & Collaboration
Webcasting

A Global Organization, Serving Local Needs

Global support from our highly trained NOC operators, vast pool of field service technicians and skilled level 2 & 3 technical resources for maintenance, troubleshooting and training. This includes access to the Diversified Global Alliance.

55+

Locations
Dedicated Service Teams

5

Network Operation Centers

24/7 Follow the Sun Capability

Driving Digital Innovation

We seek to be a supportive partner that experiences your journey toward transformative technology adoption with you—committing, measuring, adapting, succeeding. Our approach starts with a comprehensive assessment of your organization that results in a summary discovery and holistic solution recommendations.

We act as your partner, working with you to find a solution that is fiscally responsible for your unique requirements while delivering the level of coverage warranted. We help outline a roadmap that balances current and future state needs, as well as dedicated resources that offer flexibility and expertise along the journey.

EMBRACE^® the Technology, Enable Positive Change

No matter the product or solution, our top priority is always to produce positive business outcomes for your organization. Unfortunately, simply activating new equipment does not necessarily yield its full potential. Adoption of new technologies often requires proactive, intentional effort. Habits must change.

Through our initial discovery process, followed by training, on-site support and metrics, Diversified’s EMBRACE^® offering gives you the tools to promote engagement and empower users to build new habits and enable positive change in your organization.