Your business demands 24/7/365 attention and our Network Operations Center (NOC) is the nerve center for managing and monitoring all aspects of your network assets.
The primary goal for our NOC is to troubleshoot and resolve technical issues remotely. When that isn’t possible, our service dispatch team springs into action. As part of our service contract with each client, Diversified establishes a service level agreement (SLA) to formally define the different levels of monitoring, field service, and reporting.
Alerting & Ticketing
Alarms and ticketing entered automatically or through NOC agent into our customized repository is stage one for all service interactions. It is a tool that allows all departments to collaborate on daily operations and maintain a historical record of your system’s devices.
Our integrated reporting system provides a real-time interactive representation of your network’s health via website or email. The Reporting Portal allows for viewing of multiple reports and can also be accessed by any smart mobile device for tracking your valuable communication assets from anywhere around the world.
We run multiple digital signage solutions for many clients that have unique requirements and functions. In order for us to effectively manage and maintain these networks, our customized overriding monitoring software allows us to view everything through a “Single Pane of Glass”. The software Monitors, Self-Remediates and tracks Issues, Opens Service Tickets and displays Reporting Dashboards to help remote troubleshoot.
Digital signage is as much about content as equipment. Without proper content management, your screens can play the wrong messages at the wrong time. Our staff is well-versed in dozens of digital signage programs that handle all related functions: content ingestion, transfer and playback. We set audio/video standards and perform quality checks on all incoming media before deploying it to the field. Scheduling, as dictated by you, is checked to ensure accurate playback across every screen.
Support & Maintenance
With offices coast to coast, plus partners in Europe, Mexico, The Middle East, Asia and Australia, Diversified delivers the superior support and service you need 24/7/365. We provide comprehensive field service, training, and on-site staffing.