Diversified Global Services
Support Matched to Your Business Requirements
The Global Services Team provides flexible plans tailored to maximize your systems’ up-time, reduce your operating costs and prolong your technology investments. Support for your organization is orchestrated through our 24/7/365 Global Service Center.
- Robust client support agreements including: guaranteed on-site response time, regular preventative maintenance visits and unlimited help desk support.
- Nationwide support from our highly trained field service technicians who are focused exclusively on repair activities.
- Equipment coverage enabling customers to avoid the risk of unexpected and expensive equipment replacement.
- Sophisticated ticketing system utilized to manage from initial inquiry through problem resolution.
A Comprehensive Set of Managed Service Options
Diversified managed services provide cloud-managed or on-site support options, allowing you to create the exact coverage you need.
- Remote monitoring and management to quickly detect, troubleshoot and resolve problems.
- Staff augmentation resources located on-site to provide clients with a range of customizable services from meeting support to training and pre-emptive maintenance.